Refund and Returns Policy

Refund & Returns Policy – Ma Fatiha Group

Last Updated: [23-11-2025]

Thank you for choosing Ma Fatiha Group.
We aim to ensure complete satisfaction with all products and services provided through www.mafatihagroup.com.
This Refund & Returns Policy explains how refunds, returns, and cancellations are handled.

1. General Policy

Ma Fatiha Group strives to deliver quality and value.
If you are not satisfied with your purchase or service, please contact us at 19fatema.begum84@gmail.com and we will work to resolve your concern promptly.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

a. Digital Services / Online Services

Refunds may be considered if:

  • The service was not delivered as described

  • The work has not started yet

  • There is a technical issue on our side preventing service delivery

Refunds will not be issued if:

  • The service has already been completed or partially delivered

  • You change your mind after work has started

  • Delays occur due to missing information or late responses from the customer

3. Physical Products (If Applicable)

If your business provides physical goods, use this section.
If not, I can remove it upon request.

Refunds or returns for physical products may be accepted if:

  • The item is defective or damaged upon arrival

  • The wrong product was delivered

  • You notify us within 7 days of receiving the item

To be eligible:

  • The product must be unused and in its original packaging

  • Proof of purchase is required

Non-returnable items may include:

  • Custom-made or personalized products

  • Discounted or clearance items

4. Cancellation Policy

a. Service Orders

You may cancel a service order before work has started for a full refund.
Once work has begun, cancellations may incur partial charges depending on the progress made.

b. Product Orders

Orders for physical products can be canceled within 24 hours of purchase unless the item has already shipped.

5. Refund Processing

If your refund is approved:

  • Refunds will be issued to the original method of payment

  • Processing time may take 5–10 business days depending on your bank or payment provider

We will notify you by email once your refund has been processed.

6. Exchanges (If Applicable)

We may offer exchanges for damaged or defective items, depending on availability.
If the same item is not available, you may choose a refund or store credit.

7. Contact Information

For any refund, return, or cancellation inquiries, please contact us:

Ma Fatiha Group
Email: 19fatema.begum84@gmail.com
Website: www.mafatihagroup.com

Please include:

  • Your name

  • Order number (if applicable)

  • Details of the issue

We will respond as quickly as possible.